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Clinical Product Manager

- Fulltime   Clinical Product Manager
The Clinical Product Manager serves as the subject matter expert for the business units for the clinical software solutions supporting the business operations. The product manager’s familiarity with the solution and functionality from a clinical and strategic perspective helps teams determine how to leverage the system for their business operations. Participate in the evaluation and enhancement requests to determine potential impacts to the business units, driving operational efficiencies and impactful decisions across all clinical users. The product owner engages closely with the clinical teams to define requirements and ensure effective implementation and works collaboratively with the internal and external teams on the technical requirements. This Product owner is responsible for analyzing the business objective and collaboratively with both the vendor and the internal teams to implement successfully the vision.
Essential Functions
Primary Responsibilities:
  • Actively engage in training and system demonstrations to ensure fully understand of all the system modules both for current state and future state operations.
  • Identify business objectives and process improvement opportunities leveraging technology solutions.
  • Meet with business leads to understand their needs to be able to translate these into system enhancements that can support their visions.
  • Identify clinical business requirements for new state requirements, new lines of business, including timeline for implementation.
  • Collaborate across departments with all levels of management and technical leaders to develop a strategic vision for the product.
  • Engage stakeholders (users, business owners, product owners, etc.) to define the user requirements and ensure implementation is seamless across systems used by the clinical business and provides feedback on any impacts that should be considered.
  • Gather feedback from operations teams and research industry trends to improve business systems processes.
  • Work collaboratively to write and capture user stories and acceptance criteria communicate clear product objectives and requirements for technical development.
  • Collaborate with delivery teams to ensure features are clearly understood, estimated and prioritized in alignment with business needs.
  • Assist in simulation and test process systems improvements considering usability and end-user experience prior to implementation
  • Approve each feature and continuously communicate with technical and business teams to ensure adherence to product vision and to proactively evaluate risks.
  • Work collaboratively to communicate changes to business teams, including identification of any needed training for both internal and/or external users.
Knowledge, Skills, and Abilities:
  • Ability to gather business requirements, create, execute and control tools to improve the overall operational efficiency of a business
  • Computer software applications such as Microsoft Office, Care Management Systems, SharePoint
  • Present reports, forecasts, trends and recommendations to the team and senior management in a clear, concise, and actionable manner
  • Ability to work effectively and meet deadlines in a rapidly changing environment, while handling multiple projects at a time whether individually or working with a team
  • Exceptional interpersonal, organizational, leadership, and decision-making skills
  • Career-oriented with a positive, energetic attitude strong analytical, organizational and communication skills
  • Ability to apply Change Management approaches to understand impacts of decisions and inform implementation strategies
Education and Work Experience
Education and Experience:
  • Bachelor’s degree in HealthCare Operations or related experience (Master’s Degree preferred)
  • 5 years’ experience in Managed Care setting and understanding clinical operations such as Utilization Management, Care Management, Population Health, Quality Management, Medical Management
  • 3-5 years’ experience implementing and testing software applications (support in healthcare operations is a plus)